1 reviews | Active since Jun 2016
Terrible service
<p>I have been a client of King price insurance for two years now and not once did I claim. On the 4th of June 2016 I got stuck in a high risk area with my car. I called the King price emergency service line to be grreted by an extremely unfriendly call agent. When I requested for roadside assistance, he did not even ask for my policy number or any identification and basically told me that all he could do was have my car towed to a towing yard. I then explained to him that it was my car battery that needed to be jump started, and still again did he say it was not my battery and that all he could do was tow the car away. Eventually I was aided by another car who jump started my battery. This was the first time my car brokedown in a very dangerous area and the agent was not even sympathetic to the fact that I was in distress. I would honestly not recommend such a company, as they fall short in delivery service. I do not think the value of their clientele's safety is important.</p>
Hi Orian
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We have listened to the call you are refering to and have found no fault on the part of the assist service offered, we note that the consultant was friendly at all times and at no point did not offer assistance. during the conversation you noted that you where driving and the vehicle cut out. Had this been a standard battery issue requiring a jump start the vehicle would not have started at point of departure. The consultant offered then to tow the vehicle to the nearest storage yard until monday morning and then advised that we would on monday morning when all the repairers are open tow the vehicle to the nearest repairer. After the above we note you ended the call and as per your complaint elected to get your own assistance.
We are sorry you feel negative towards the service offered and about us as a company. should you dispute the above facts kindly let us know and we will make the recording available to you.
Royal regards
The kings court
Hi Orian
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
We have listened to the call you are refering to and have found no fault on the part of the assist service offered, we note that the consultant was friendly at all times and at no point did not offer assistance. during the conversation you noted that you where driving and the vehicle cut out. Had this been a standard battery issue requiring a jump start the vehicle would not have started at point of departure. The consultant offered then to tow the vehicle to the nearest storage yard until monday morning and then advised that we would on monday morning when all the repairers are open tow the vehicle to the nearest repairer. After the above we note you ended the call and as per your complaint elected to get your own assistance.
We are sorry you feel negative towards the service offered and about us as a company. should you dispute the above facts kindly let us know and we will make the recording available to you.
Royal regards
The kings court