1 reviews | Active since Feb 2017

27 Feb 2017, 18:27

Terrible roadside assist

<p>After numerous attempts to get my car towed, they sent out 3 *********** towing companies. The first one arrived in a 1980 1,4 Honda trying to jump start my Mercedes battery. I Needless to say, it was a fruitless exercise since his battery was still the old type with cells. The second company managed to jump start my car with a battery power pack, and after driving for an hour, my car stopped again as I parked it in the garage. I have had 3 other visits today, one arriving in a bakkie, with faulty jumpers. Then a tow truck, who had no idea what to do since he locked the power steering and had no trolley jack or jumper leads. This is now 3 days later and I am left at my own device to figure out how to get assistance from the company which I entrusted to be there in need. I am a woman after all! </p>

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Replies (3)
King Price Insurance
King Price Insurance's reply02 Mar 2017, 16:43
Official

Dear Antoinette

Thank you for taking the time to let us know about your unhappy experience.

First Road assist has been in contact with you to apologies for the service they provided and advised you on the way forward.

Bianca from our towing department also tried to contact you but could not reach you. She has sent you an email as well.

We hope that the measures which were discussed with you by First road are satisfactory.

Royal regards

The Kings Court

's update02 Mar 2017, 20:18
Reviewer Update

Thanks, I have sent an email to Bianca, and await to hear from them.

I trust that this will not happen again.

's update07 Mar 2017, 22:40
Reviewer Update

The oil stains are still not cleaned and we are facing a penalty from the HOA.