SH
Shamir H

1 reviews | Active since Apr 2021

06 Apr 2021, 10:03

Terrible King price

Good day. Its with great regret that I have to publish this review. We as customers deserve to be treated as customers with the best customer service. I have logged threw a numerous of times for a callback from king price but without any success. A few days later I logged in a callback and was called by an agent from king price . I then asked him to assist me with a claim for a scratch and dent. He then transferred my call to the relevant consultant however he was busy with on a call and I was promised to be called back unfortunately it's been weeks since and my call hasn't been returned . I then called again today which on the 6th of April and I've been on the telephone line waiting for ok over 7 minutes. I am completely dissatisfied with the customer service I've received from king price

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Replies (1)
King Price Insurance
King Price Insurance's reply06 Apr 2021, 17:22
Official
 Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.  We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out.  Please accept our sincere apologies in the meantime.  Royal regards,  The king and his court