Terrible experience with kingprice. Claim not paid

Worse claim experience with kingprice. We had power dips in our area. It was on a weekend and could not get ahold of kingprice. We managed to get a registered technician who after assessment gave his report saying uneconomical to fix because the boards were damaged due to power surge. Contacted king price and they sent their service providers . They picked the TV up on a Wednesday but insisted they fetched it on the Friday when there was no one even on my property on Friday. They delayed the process. Then a week later I had to call kingprice to find out what's happening. First they said someone tampered with the TV and could not determine the fault according to service providers report( tampered meaning someone trying to assess and fix after I disclosed this on registering claim . I called back and spoke to another agent trying to make sense of what's happening and he said now because they were not first contact they cannot do anything about the claim yet I disclosed a technician checked the TV. Then the person handling my case called after I queried once again and said according to their report there was nothing wrong with the power supply or any power damage failure and if we want to dispute the claim contact *** because they can't do anything further and theres no contact number for that department we just have to email and wait for a response. I emailed your council on the 26th of May 2022 and sent many follow up emails till now I haven't received any feedback from them. I also have my vehicle insurance with kingprice and will be moving over to another insurance after this horrible experience.