TK
TEBOGO K

1 reviews | Active since Dec 2023

13 Dec 2023, 13:53

Terrible experience with King Price Insurance

I had a terrible experience with King Price Insurance. I got into an accident on October 26th, 2023 and reported it to them. They came and towed my car to assess the damage, and ultimately declared it a write-off. However, when it came time to pay out my claim, they refused to do so on the grounds that my car had a profile on Bolt, a ride-sharing platform, even though it was not in use at the time of the accident. They then cancelled my policy and instructed me to collect my car from Gobid. When I arrived, some of my car's parts were missing and no one could account for them, as my policy had been cancelled.

I also had shortfall insurance with Bidvest, but they declined my claim as well, citing the decision made by King Price. I had a bad experience with King Price Insurance. On October 26th, 2023, I got into an accident and reported it to them. They towed my car to assess the damage and later declared it a write-off. However, when it came time to pay my claim, they refused to do so. Their reason was that my car had a profile on Bolt, a ride-sharing platform, even though I wasn't using it at the time of the accident. They also cancelled my policy and told me to collect my car from Gobid. When I went to pick it up, I noticed that some parts were missing, and no one could account for them. This was because my policy had been cancelled.

I also had shortfall insurance with Bidvest, but they declined my claim, citing the decision made by King Price. I have been paying my car insurance premiums to them regularly, and I have never missed a payment.

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Replies (3)
King Price Insurance
King Price Insurance's reply13 Dec 2023, 14:42
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance
King Price Insurance's reply13 Dec 2023, 14:44
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
King Price Insurance
King Price Insurance's reply13 Dec 2023, 14:49
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***