TERRIBLE CUSTOMER SERVICE ON VEHICLE ACCIDENT CLAIM SUBMITTED TO KING PRICE

I was assisting my uncle with a vehicle accident claim that happen in December 2020 but still now King price has not approved a claim. Terrible customer service because what they do is to send you from pillar to post by asking you to submit different piece of evidence, from tracking info which they should have access themselves and photos of vehicle before the accident which not necessary for the claim because they should have asked that when you you join them. Every week they ask you to send something different incase you will not have it and then they will not have to finalize the claim with reason that we are waiting for you to send what we requested. They even ask where were you going with your car terrible because the car is yours then fine when you answer they need bank statement also as proof, I have never seen this with insurances. Now that we gave them all that they said they need answer we get recently is they have reviewed the assessment report of the damage and they have cost of repair but they want to send a specialist also to strip and give further cost details which does not make sense because after assessment approval should have be done but because is their delaying tactics all along to reject claim they thought of something like that and claim is still pending up to today. CLAIM NUMBER : CKP***/1. The person handling the case at King price she said she also was told by management that she must not approve but send a specialist also to check a car which mean that is how they deal with people's to frustrate them so that you can abandoned the claim.