1 reviews | Active since Jul 2016

10 May 2017, 13:53

Terrible customer service from elected panel beaters

<p>My car registration CP76TTGP was involved in a car accident in Durban and King Price sent it to Techno Star for repairs. I have since struggled to get feedback from this panel beater. The consultant who has been tasked with my car does not even bother to return emails or return messages I have leave left. Today as it is my courtesy car hire with King Price is coming to an end and yet Technostar cannot even give me a possible date of completion or even return calls to update me on progress. I have alerted Mfundo Mankule who is my claim representative about this but he has not done anything but foward an email to techo star. He has not called to hear my issue or even assisted further than that. I find this rather dissapointing. Right now im in situation where I will be with no means of transport and not even know what is the status of my cars repairs. </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply10 May 2017, 16:51
Official

Hi Tshepo

Our sincerest apologies that you have had a negative experience with one of our service providers. Amanda from our repair management department has been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact us directly.

Royal regards

The kings court