Terrible customer service and engagement

Insurer that feels nothing for a client. Unwilling to help and never phones back as promised. Someone called Yassie from your retention department promised to phone me back regarding an issue. He is on leave today and **** to me. Had to phone in myself and find this out. If I cancel my policy he will be the reason for me doing so. My claim for my broken windscreen is still not sorted out. Window is still broken and don't have any transport or an indicated time of when it will be fixed. Only time after time promises and no delivery on them. There was an indication that I might be helped today. But who knows with King Price and their promises....