Terrible Customer Service

<p>To begin I understand that KP has many other customers however as an insurance company that positions itself as an insurance that values customers but my claim process alone took 3 weeks, alone to approve. Their communication model is not effective at all. I continuously found myself having to call and email the claims department to find out how far my car was. After four weeks my car hire has "run out" of days and I am straddled because Proline will not be done with my car. Now I find myself stranded for transport with a 1 year old? Am I meant to take my daughter to nursery school with a taxi or pay hundreds everyday for an Uber? All because my vehicle claim approval process took three weeks? </p> <p> </p> <p>The car hire alone was a problem because I drive an automatic surely that should indicate that I would prefer an auto car hire! But I was told that if I take an auto the additional cost would be for my own account.</p> <p><br />I must say I really am disappointed in your their of taking care of their loyal customers. I continuously have had to follow up with the progress of my claim and worst thing is that on the day of the accident I couldn't even get through to them, the tow guy had to call his connection and at that point I was STRANDED with my daughter as well.</p> <p><br />This really is not how you treat your customers. I was convinced that KP were the best, even convinced my dad to move to KP, which he did but after this experience I am not so sure anymore.</p> <p><br />To be honest I even have concerns about the claim that was approved as it had less things that had to be fixed listed that the report received directly from Proline initially. To give an indication, Proline came back with R80 000 worth of damages and KP R30 000 which is a huge difference even if they are using genetic parts. </p> <p> </p> <p>My my mother is with Auto and General and when here car hire was a manual & they immediately changed the car hire for her when she had an accident a few years back. Not to mention they took long to get the car fixed and EXTENDED THE CAR HIRE FOR FREE! </p> <p> </p> <p>Maybe the reason why premiums go down monthly is because their loyalty depreciates as well! Terrible I tell you! </p>