NK
Natasha K

1 reviews | Active since Jun 2016

20 Jun 2016, 08:53

TERRIBLE CUSTOMER SERVICE

<p>I am writing this to warn of people wanting to insure with KINGPRICE insurance of the terrible customer service we have received</p> <p>Our vehicle was booked in with Kingprice nominated panel beater Auto magic on the 12.05.2016 - after being given the run around</p> <p>By the panel beater for almost 3 weeks we were then informed that the panal beater in question had closed down and our vehicle</p> <p>Was moved without our knowledge or consent to another panal beater – we were contact by our insurance almost three days later</p> <p>To notify us of the move - I am unable to go into fill and complete details of the entire situation as it would be to long – eventually I had gone</p> <p>To the “new” panel beater only to be told that my vehicle had not even been touched by Kingprice nominated panel beater - we have taken this</p> <p>Up with Kingprice and asked for some sort of compensation to be granted at least on the excess amount to be paid – all we were told is that we are being</p> <p>Conpensated by means of our car hire being extended but this was not compensiation this was the responsibility of the insurance company as their service provider</p> <p>Was unable to complete the task within the given time. We have left a message via the website to speak to the “King” directly but again have received no response.</p> <p>There is much more to this incident but I am unble to go into full details due to space limitation- but would like to warn people wanting to take out insurance</p> <p>Cheap insurance comes at a high cost.</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply27 Jun 2016, 13:16
Official

Hi Natasha

Our repair management department has been in contact with you to discuss your concerns and to explain the reasoning behind the vehicle being moved to a different panel beater.

Should you require any further information please do not hesitate to contact us directly.

Royal regards

The kings court