Terrible CSA support

I am deeply disappointed with the lack of communication from King Price. After reaching out to your team for assistance, I received no response for an extended period. Despite waiting patiently, I had to take the initiative to call you guys myself to get any updates.

This level of service is unacceptable and shows a clear lack of respect for your customers’ time and concerns. Prompt communication is the least that should be expected, especially when customers rely on you for support.

And please teach your agents EMPATHY because they surely lack that.

I sincerely hope you take this feedback seriously and work on improving your customer service standards because wow.