Terrible client service

Good day. I feel like your response is misleading. Yes someone contacted me but keeps sending me pillar to post. I have Email proof of this. The reason why i decided to claim for damages on my car, firstly is because i was advised to do so due to the fact that I'm a client then the claim will be quicker. Then you will claim third party from MiWay. Your agent told me to email pictures of the whole car, quotations(2) that i have. I added a scanned copy of the AR. Then your agent told me the assessor will assess from the damage and also check the quotations. Later i received an sms informing me that an assessor will contact me to assess the damage personally. Well that was last week I'm still waiting. I expressed my concerns since my car was damaged on the driver door it cannot lock properly which presents a theft risk. But this concern keep falling on deaf ears. I am a paying client with 3 cars under you. No one day have i called to say i wont be able to pay, skipped payment or even had any late payment. I’m not the one at fault on the accident and the AR says yet to help me fix this problems is becoming so frustrating. I have to restrict my driving and always have my car at home because of fear of it getting ******. I don’t have any clue of how business is done but what you people are doing is ethically wrong so I question your business ethics. I know I'm not special and I'm in anyway requesting special treatment. All i want is for this car to be fixed because if it is this frustrating to fix this small problem, it mean should it be ****** then I’ll have an even bigger problem... I’m still saying to whoever is out there. Don’t be fooled by the rating. Stay away from King Price Insurance.

Feedback on this matter.

King Price insurance has contacted me. They paid for my damages and are proceeding to claim third party liability from the other insurance company.  

Thank you very much to the people who heeded my frustrations and are assisting in this matter.