Terrible Claims Service and No Accountability

I am extremely disappointed with King Price’s handling of my two motor vehicle claims. I was asked to obtain quotations, only for both to be rejected as excessive, then sent through another assessment process and allocated a panel beater far out of my way. My request for a closer repairer was declined. Communication from my claims agent was poor, with unanswered emails and me repeatedly having to chase for callbacks. I submitted a formal complaint directly to King Price and then sent a follow-up, yet the only response I received was from Fixico, a third party. My complaint is about King Price’s service and handling of my claims, not Fixico. An assessor later told me I could have taken my vehicle to Renew-It, but this was only explained after my car had already been collected by the other panel beater. This could and should have been communicated when I raised my concerns the week before. I am still waiting for King Price to take accountability, respond directly to my complaint and address my request for an excess waiver or appropriate service recovery.