Terrible claim processing experience with King Price

I have been their client for over 4 years without a single claim and have insured 2 cars and cell phone. I have put in a claim with Dumisane Baloyi for a lost cell phone and its now almost 2 days they still processing my claim and have waiting without a phone, I have been asked to go get cell phone usage report, proof of my phone purchase, ITC number and Police Case which I did give them and in last minutes I m told I must go get the full police reports which I did and they still delaying and for what I don't know... have made arrangement that they must phone me at work's office and have been seating for 3 hours waiting for their update. If I knew about this i should have never even put all insure items with them, i regret dealing with these people. There's woman call Sonia in the claim department and she has a very bad attitude towards clients and i know if she is still living in the apartheid times or what or it was just her attitude towards me only or what? They are terrible.... my claim number is CKP***/1 and have given them my office number I must be contacted on... I don't have the cell phone and i need one urgently PLS!!!!