Tedious claim process

I have a car insurance with king price insurance for 7 years now. On the 19th of December 2021 the car was involved in an accident. Put my claim through. Today its the 31st of January 2022 my claim is still not resolved. They keep asking for accident description and sketch. Which was Given to them twice telephinically. I even went to the police station to get an accident report for them which I sent through. But they still asking me for accident description and sketch, more like they want us to say something different so they can reject the claim. Because everything that we sent corrosponds with the police report.

My insurance package included car hire. Today I'm returning the courtesy car yet my claim is still not resolved. Meaning we not gonna have a car until king insurance decide they have time to look at my case and resolve my claim. Another thing is they don't bother to call and inform you how far they are with your claim. They keep sending lousy SMS's to say they still busy with your claim.

My Son passed on this month. I'm grieving and this is also draining me emotionally...im suppose to attend therapy sessions but they taking courtesy car away. I'm going to struggle with no car.

My claim number CKP***/2