Taking time with your customer is customer service

King price sent me an email saying that my new premium will be higher than what i signed up for 12 months ago. i then sent an email in reply to the mail received and asked them to contact me, which they did. A very pleasant lady contacted me by the name of Sue and she was understanding with my confusion of the premium that increased and not decrease as King Price so proudly advertise. She then went through all my details to review the policy explaining all in detail, she then could not get the premium down and handed over to her manager Simon Scott, he then took his time to review in even more detail so that we can deduce the premium. In the end Simon managed to reduce it and had a very satisfied customer. Well done both of you for your friendly nature and taking the time for your customer, the customer service was great and in RSA we as customers don't get to say that very often. #greatbusiness