TM
Themba M
1 reviews | Active since Nov 2015
03 Nov 2015, 10:29
Taking time to process claim
I do not know if i am too forward or that is way it is. Since i reported my claim on the 05th of October 2015, even now i am still waiting for the claim to be processed. If it was some other insurance companies 3 days is enough to process the claim unlike king price. their service is very bad and i am not impressed at all. I was even promised that i will get a call from them every three working days, it never happened, i am the one always calling for follow ups. How long does it actually take for you to process the claim?
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King Price Insurance's replyOfficial
03 Nov 2015, 15:42Hello Mthiz,
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Shaldon from our claims department has been in contact with you to discuss the outcome of your claim and the process going forward. Thank you for your patience and understanding.
Royal regards
The kings court
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Shaldon from our claims department has been in contact with you to discuss the outcome of your claim and the process going forward. Thank you for your patience and understanding.
Royal regards
The kings court
King Price Insurance's reply03 Nov 2015, 15:42
Official
Hello Mthiz,
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Shaldon from our claims department has been in contact with you to discuss the outcome of your claim and the process going forward. Thank you for your patience and understanding.
Royal regards
The kings court
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it.
Shaldon from our claims department has been in contact with you to discuss the outcome of your claim and the process going forward. Thank you for your patience and understanding.
Royal regards
The kings court