MN
Mpilo N

1 reviews | Active since Jul 2016

25 Jul 2016, 17:21

Surprisingly Disappointing Performance from King Price

<p>I had the misfourtune of a tree falling on my car while driving . I submitted a claim for this, which was approved quite promptly. This was great service and the consultant was consistent on keeping updated.</p> <p> </p> <p> </p> <p>Once the claim was approved it all went downhill. To cut a long and frustrating story short King Price's service was appalling. King Price tried to exclude items requiring repairs despite the fact that the damage was clearly caused by the tree. They then proceeded to give me the run around and only logged my complaint for the outstanding items a WEEK after I initally contacted them.</p> <p> </p> <p>The consultants had a pleasant telephone manner at all times but King Price has presented itself as *************. The inexplicable time delays associated with my claim would have been far more bearable had I received a FULLY repaired vehicle once it was claimed the work was done. </p>

0
Replies (1)
King Price Insurance
King Price Insurance's reply11 Aug 2016, 09:27
Official

Hi Mpilo

We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down.

As per our records our repair management department was in contactact to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court