PR
Poloka R

1 reviews | Active since Nov 2014

22 Dec 2020, 19:59

Super cheap insurance with cheap service

We had the displeasure of dealing with Unica van Leeuwen in regard to our claim On the 9th of Nov my brother got involved in an accident and his claim was then approved. He was informed that the assessment will take 7-10 working days and claim was authorized on 27Nov with a letter claiming that the autobody shop will have him back on the road soon. What they actually meant was back on his feet, as the insurance is now wanting him to return the courtesy car and the workshop is not done with his car. how it makes sense that a person who is paying for a comprehensive insurance and a vehicle, no needs to use public transport it is beyond me . I guess it is true what they say, you do get what you pay for

Claim No:CKP***/1

0
Replies (2)
King Price Insurance
King Price Insurance's reply23 Dec 2020, 08:47
Official
Hi Poloka

As with most insurers car hire is limited to a certain amount of days hence the reason for the return request. Claims will be in contact to discuss your concerns and the way forward.
PR
Poloka R's update23 Dec 2020, 10:53
Reviewer Update
It is standard practice for all insurances based on their SLA with workshops that work done on a car should be completed within 30 days, this is not unique to you guys. What does not make sense is in the event that the job is clearly not completed, your SLA should stipulate who should bear the cost of the extension for the courtesy car but I guess someone is being cheap and ***********. So we request that either the car be returned or the courtesy be extended because like I have already stipulated it makes n sense that the person wh is paying for the car and the insurance must suffer yall's incompetency