Super bad insurance

<p>On 16 th of March 2016 I was involved in car accident, a lady drove into the back of my car.</p> <p>Unlucky for me I am insured with King Price...</p> <p>From the moment that I lodged the claim up until today, I have had super bad service.</p> <p> </p> <p>I would not know the status of my claim, if I did not phone to get an update. I have had a proper run-around only to get final answers such as “it can take 3 months, it can take three years” and of course the blame game with the counter parties insurance.</p> <p> </p> <p>In my time whilst managing my own claim, I have had contact with 10 different consultants. Each time a different one “responsible for my claim”</p> <p> </p> <p>We buy insurance for when things go bad. That is the actual thing we buy. With King Price, I really didn’t buy anything. Here is what I actually bought:</p> <p> </p> <p>· Waiting two months for my car to be fixed</p> <p>· Waiting an additional 2 months for my excess to be paid back to me (after a full acknowledgement of guilt from the third party)</p> <p>· Call center staff who are not helpful and not knowledgeable</p> <p>· “Miscommunication” on the day of booking in my car- which was only accepted at my resolute insistence.</p> <p>· Doing all the admin and follow up on behalf of King Price. (Yes I am actually liaising with the third parties insurance to get my claim sorted out)</p> <p> </p> <p>We should not get service on par with a government institution for something that we voluntarily pay for, and people should know that King Price, although super cheap, is super bad insurance.</p> <p> </p> <p>I should not have to insist on proper service. My hard earned money paid out every month should be the insisting I do.</p> <p> </p> <p>I would like to see King Price resolve this issue.</p>