Submitting a claim

Phoned the 19th to submit a claim. Was told that the system offline and we would be contacted. Was also told as the bumper bash did not involve other cars that not required to go to the SAPS. Heard nothing back.<br> <br> Wife had her baby the 20th and heard nothing. Phoned again on the 24rd...finally submitted. Was told that we will be contacted by the assessors...still no response. Phoned King Price again yesterday...call centre agent did not return our call. Phoned again today...call centre agent told us that he will follow up with Auto Magic. Still no response... Will I get a response???<br> <br> This is the most useless service I`ve ever had!! Outsurance were expensive but gave outstanding service.<br> <br> I`m starting to regret my move to King Price. Is this an ordinary issue or was this just bad luck??<br> <br> Please advise as this is an urgent matter.<br> <br> An unhappy customer.