Stuck since 18:00 pm and NO HELP

On my way home my clutch cable had snapped I called KING PRICE at 18:04 pm, I was told I'm covered and will be towed home the consultant will log a call and il receive an sms that the call is logged as well as the towing company with an e.t.a I received a sms that the complaint was logged with a reference LT-2SMW-01 and further details will follow. An hour later at 19:07 pm I called and spoke to the same person and was assured he'd get back to me with an e.t.a it's now 21:30 pm and NOTHING I'm stranded in a dangerous area and flippen furious as I pay every single month for this type of situations. I will reverse all the debit orders I can and will take what ever steps I have to cancel this **** service and all the people I know with king price I will surely send an email notifying them you paying for sweet nothing as you could be dying and KING PRICE has no customer service. Well in my Case no service at all!! I will make my own means to sort my self out but king price needs to pay back my money. I also have the recordings of my conversation with the consultant as I doubt the so called company would even have that. Unacceptable useless insurance.