Struggling to cancel insurance.

<p>I had been a loyal king price client since 2012. I only claimed once for a windscreen. I no decided to sell my vehicle so on the 3 March 2017 I call the call center to enquire how do cancellations work and will I be refunded prorata. I am assured this is the case. I only need to call on the day when the vehicle is handed over. On the 6 March 2017 I call and say the vehicle will has been handed over and to please cancel my policy. I duly assured this has been done. I wait for the refund on the 10 March 2017 I get an sms saying my premie has decreased, I call and am informed that my policy is still active although the cancellation has been logged. I am assured again that I will be refunded from the 6 March and that the policy has been cancelled. On the 14 March 2017 I get email confirming my cancelation and that the policy will be terminate at the end of March 2017. I call again and am assured the policy will be cancelled and I will be refunded. Now it is week later the 21 March 2017 and not a word is heard. So after this I decided to try hello peter hopefully the issue will be resolved.</p>