Strategic incompetance

I looked up King Prices number online to enquire about changing my car insurance to them. I got hold of someone and after chatting with someone who couldn't pronounce simple words properly I asked them to please send me the info and policy specs to my email address...which I had to spell out slowly. I told the person they could phone me back the next morning. Been waiting a few days for the call and the email......although, I DID get an email from them saying how sad they were that I decided not to join King Price. Wish I could get hold of someone with a brain and who can speak English properly and actually does their job. Sick and tired of getting hold of call centre workers who can't/ don't do anything.....although they are quite capable of phoning at random times (2am from one insurance company....***!?!?)