MK
Madisa K

1 reviews | Active since Jun 2020

21 Dec 2020, 12:32

****** goods from my car.

King Price service was bad,

I got in an accident sometime last month then decided to claim, canceled the claim a few days after my car was towed to the assessment place because I was told that I need to pay double the amount of "access fee" that was agreed upon because I haven't been with the insurer for more than 3 month, which I had no problem with.

I went to the assessment place to tow my car since I canceled the claim I then discovered that my spare phone that I keep in the car was ******, 4 memory sticks that were in my car were also ******, I then send an email to Frans Kekana(copied: ***) regarding the ****** belongings, he advised that he will reallocate my query to the relevant department and then someone will contact me, I still have not received any feed back from the insurance and I have sent a follow up email to Frans Kekana but he still haven't got back to me.

All I wanted was an update on my belongings whether they were ****** by the company or were they placed in a safe place for my collection but I still have not received any feedback.

0
Replies (1)
King Price Insurance
King Price Insurance's reply21 Dec 2020, 14:18
Official
Hi Madisa,
 
We completely understand your frustration, and we apologise for how long you’ve had to wait for feedback, especially after such an unpleasant incident. 
 
Please know that we are looking into your claim right now as a matter of urgency and we’ll do everything we can to get it all wrapped up as soon as possible for you. 
 
Royal regards, 
The king and his court