svdm
simone van der merwe
1 reviews | Active since Jan 2016
06 Jan 2016, 08:06
Still no windscreen repaird after 3 weeks.
I've opened a claim on 17 December 2015 to get my windscreen replaced. (Claim no - CKP***/2)<br> After numerous follow ups, still no replacement after 3 weeks.<br> <br> When I opened the clam they assured me it's going to take 2-3 days to get replaced. I do understand it was the Festive season, but there was a lot of days between 17 Dec 2015 and now 06 Jan 2016 for assistance.<br> <br> How is it possible to take 3 weeks for a simple windscreen replacement?<br> <br> Very unhappy! I will cancel my membership after my windscreen gets replaced one day...at least King Price owe me that for all my premiums paid!<br> <br>
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King Price Insurance's replyOfficial
06 Jan 2016, 15:52Hello simonevdmerwe,
We never like hearing that our clients have had a bad experience, but you have our word that we will do everything in our power to try to make things right.
You have been contacted by our claims department to advise that we have retracted the authorization from the service provider that has not assisted you as yet and have moved the authorization to Glasfit whom will be assisting with the replacement. Thank you for your patience and understanding.
Royal regards
The kings court
We never like hearing that our clients have had a bad experience, but you have our word that we will do everything in our power to try to make things right.
You have been contacted by our claims department to advise that we have retracted the authorization from the service provider that has not assisted you as yet and have moved the authorization to Glasfit whom will be assisting with the replacement. Thank you for your patience and understanding.
Royal regards
The kings court
King Price Insurance's reply06 Jan 2016, 15:52
Official
Hello simonevdmerwe,
We never like hearing that our clients have had a bad experience, but you have our word that we will do everything in our power to try to make things right.
You have been contacted by our claims department to advise that we have retracted the authorization from the service provider that has not assisted you as yet and have moved the authorization to Glasfit whom will be assisting with the replacement. Thank you for your patience and understanding.
Royal regards
The kings court
We never like hearing that our clients have had a bad experience, but you have our word that we will do everything in our power to try to make things right.
You have been contacted by our claims department to advise that we have retracted the authorization from the service provider that has not assisted you as yet and have moved the authorization to Glasfit whom will be assisting with the replacement. Thank you for your patience and understanding.
Royal regards
The kings court