Still No Resolution – Ongoing Delays and More Excuses

I previously left a review regarding the extremely slow progress on my claim with King Price. On 5 March 2026, King Price rep**** saying they were looking into the delay and that they would contact me shortly with an update.

Unfortunately, we are now three weeks after the accident (24 February 2026) and the claim is still nowhere near being resolved.

When I called again to follow up, I was told that there is now an issue with the vehicle details on the policy, specifically that the registration number is incorrect. The vehicle was re-registered and the number plate changed, but the engine and chassis numbers remain exactly the same, which should clearly identify the vehicle.

What is extremely frustrating is that this was never raised earlier, and once again no one contacted me to inform me of this issue. I had to call myself to discover yet another reason for the delay.

This is a company vehicle that we rely on for daily operations, and it has now been standing for three weeks while we continue paying insurance premiums every month.

At this stage, it feels like every time I follow up, another new problem suddenly appears, instead of the claim actually progressing.

I currently insure five vehicles and my household contents with King Price, and until now my premiums have always been paid on time. However, this experience has been extremely disappointing.

All I want is for the vehicle to be repaired and the claim handled efficiently. I would appreciate urgent intervention and proper communication so that this matter can finally be resolved.

Yesterday I was 48 minutes on the call trying to get un update IVe been on a call for 36 minute now again - just on HOLD