Still awaiting my 2015 Policy Schedule

I am still waiting for my policy schedule even after i phoned your customer care more than once. Not even talking about the mails i sent.<br> <br> I am going to keep it short... <br> <br> Yesterday Lee Ann helped me and said that she will send me my policy documents. Not mentioning i called early morning as well.... Lee Ann said she will mail it to me asap. She also informed me that there is a server issue. I told her that it is not an excuse as the documents must have been sent out start 2015.<br> <br> A long story short i am still waiting for my documents 24 hours after the telephone conversation.<br> <br> I am giving you guys another 24 hours to sort out the basic issue on which you can not produce. If i haven't received my documents with in 24 hours i will stop my policy and go some where else.<br> <br> After being a loyal client for almost 4 years this is the thank you that i get.<br> <br> Disgusted......