Stay away from King Price Insurance

I recently submitted a cellphone claim with King Price Insurance. They sent me a list of documents they needed to validate my claim of which I provided. There is a specific document they asked for of which I asked my service provider for the document and was advised that it does not exist. I then called in and told them that this document does not exist, of which they said it's fine I must submit everything else. 2 days later, I receive an email, asking for THE SAME DOCUMENT that does not exist, as well as my iCloud login details. I already provided the picture which they asked me to take, showing when last my iCloud was updated. I know this is an insurance claim but how in the world do you ask clients for their login details to ANYTHING? This claim has now been going for a full week, and they don't even bother to call me, only emails. This is not the first time I experience this APPALLING service from King Price, I had a claim for my vehicle which got ****** and my claim ran for FOUR MONTHS, only when I laid a complaint on HelloPeter my claim was paid out the VERY SAME DAY. Do we have to always complain first before our claims can be entertained? But when they are selling us policies they are the most FRIENDLIEST people on the planet!!! Should my claim not be finalized by tomorrow I am taking this to the Ombudsman, this is nonsense!!!