TK
Theo K

1 reviews | Active since May 2015

21 Jun 2016, 05:53

Staff are either deaf or blind

<p>Good day</p> <p>I cancelled my policy long time ago and they still deduct from my acount.</p> <p> </p> <p>I did send an e-mail and they responded and said it will be escalated to the relevant department and that i will be contacted shortly.</p> <p> </p> <p>Now i have to go to the bank and do a reverse order.</p> <p> </p> <p>If King price can just do their job and start checking their emails none of this will happen.</p> <p> </p> <p>Kind regards</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply27 Jun 2016, 14:32
Official

Hi Theo

Please note our cancellations are done telephonic, Juan from our retentions department tried contacting you twice on the 23rd but to no avail. Juan has cancelled the policy in the interim to avoid any further inconvenience caused. A letter confirming the cancellation was emailed to you.

Should you require any further information please do not hesitate to contact.

Royal regards

The kings court