Squirming out of a Refund

I cancelled my KP policy on 8 Feb with Farid, he assist and confirmed that I will be refunded (on record) the balance from 9 to 29 Feb.Today when I inquire I am told that KP owes me nothing and that the policy is still running until the 29th, which is incorrect according to the mail I got as confirmation from Farid (below). KP only wants to take your money and don't want to pay their dues. I want my refund and I certainly don't care for the call center staff attitudes!<br> <br> [Email Removed]<br> date: Mon, Feb 8, 2016 at 1:57 PM<br> subject: King Price policy cancellation KP***<br> <br> Dearest Magdelena Catherina<br> <br> Policy no. KP***<br> <br> As discussed, with Farid Anver Alli on 2016-02-08 , we hereby confirm that your insurance policy has officially and unfortunately been cancelled. Your last day of cover with us will be 2016-02-08.