Spoke to an agent yesterday about a claim and was very confused about what was actually going on, then I spoke to Alicia de Goede this morning that put my mind at rest and sorted out the problem immediately and efficiently

Spoke to an agent yesterday about a claim and was very confused about what was actually going on, then I spoke to Alicia de Goede this morning that put my mind at rest and sorted out the problem immediately and efficiently. Thank you Alicia.