So disappointed in King Price. Bad, bad service and ethics

<p>They did not comply to the FAISE Act (Financial Advisory and Intermediary Services Act)</p> <p>FAISE clearly state the following.</p> <p>• Act honestly, fairly, with due s****, care and diligence in the interest of the client and integrity of the company</p> <p>• Avoiding of ********** and misleading advertising</p> <p>• The need to have appropriate technological systems in place for proper performance and professional activities to confirm client information for appropriateness</p> <p>• 30 days to amend changes and provide client with contract.</p> <p>This is just to name a few.</p> <p> </p> <p>Up to date since I joined i was confirmed as a member at King price and my monthly payments was excepted.</p> <p>I had a minor accident and my claim was admitted. After a week I was asked to take my vehicle for assessment to Huson Panel beaters. Which I did and a quote of R53 000 was forwarded to King Price. It is more than three weeks and my car is still standing at home, nothing has been done. When I was contacted they stated that they are busy doing a background check on my information I provided to them on application of my policy about my previous 7years of vehicle insurance.</p> <p>This should have been done before my first payment was excepted. Where is the appropriate technological systems that should be in place? They were very happy with my monthly contributions and now that I have a claim they are looking for a loopholes to get out of their part of the contract. This is *********! Where are they acting honestly, fairly, with due s****, care and diligence in the interest of the client and integrity of the company? (FAIS Act)</p> <p>It has been three weeks I am without I vehicle still. I need to arrange transport for myself and my wife to work and back which isn't an easy task by any means. Three weeks and nothing has been done is unacceptable!</p> <p>When I spoke to them last week they stated the amount for the damages to my vehicle was R26 000. I quarried this because the company they send me to quoted them R53 000 how did they get to R26 000 and who is the company that is going to fix my vehicle, they couldn't answer me. Once again where are the “acting honestly, fairly, with due s****, care and diligence in the interest of the client and integrity of the company”?</p> <p>I am giving King Price 24hours to finalize my claim and get my vehicle fix or I am taking this to the ombudsman.</p> <p> </p>