SD
Senzo D
1 reviews | Active since Mar 2023
14 Apr 2026, 09:29
Slow to act, but eve...
Slow to act, but eventually delivered when pushed hard enough
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Replies (2)SD
Senzo D's updateReviewer Update
14 Apr 2026, 09:31I recently had a frustrating experience with a delayed claim that had been closed prematurely, leaving me without a vehicle and without clear communication for over three weeks. However, when I reached out to the claims team today, I was assisted by Earl, who completely turned the experience around.
Earl listened patiently, understood my concerns immediately, and took action without hesitation. Within minutes he had escalated the matter to the team manager, arranged for the claim to be reopened, and organised a courtesy car — all in a single conversation. He was professional, warm, and genuinely helpful throughout.
While the journey to get here was longer and more difficult than it should have been, Earl's service today reminded me why good people in the right roles make all the difference. Thank you Earl — your effort and care are truly appreciated
SD
Senzo D's update14 Apr 2026, 09:31
Reviewer Update
I recently had a frustrating experience with a delayed claim that had been closed prematurely, leaving me without a vehicle and without clear communication for over three weeks. However, when I reached out to the claims team today, I was assisted by Earl, who completely turned the experience around.
Earl listened patiently, understood my concerns immediately, and took action without hesitation. Within minutes he had escalated the matter to the team manager, arranged for the claim to be reopened, and organised a courtesy car — all in a single conversation. He was professional, warm, and genuinely helpful throughout.
While the journey to get here was longer and more difficult than it should have been, Earl's service today reminded me why good people in the right roles make all the difference. Thank you Earl — your effort and care are truly appreciated
King Price Insurance's replyOfficial
28 Apr 2026, 15:37Thank you for your feedback.
King Price Insurance's reply28 Apr 2026, 15:37
Official
Thank you for your feedback.