1 reviews | Active since Jul 2011
Slow response
I had a vehicle accident on 30 January 2015. I called King Price and reported the incident on the very same day so that towing could be arranged. I submitted all documents by the following Monday (02 February 2015). I have since had minimal feedback from the King Price representative handling my case - all the info I received was that the assessment was in progress. I called the King Price call centre on19 March 2015 and the (unsure) feedback received from the call centre agent is that the repair is authorized internally in King Price. The call centre agent also mentioned that the panel beater company that is authorized to do the repair has still not been informed that they are authorized as yet. Therefore my vehicle has been standing for 48 days and the panel beater has not even been given the go-ahead to start.<br> <br> Very disappointing!!!!!!
It's highly unusual for our claim process to take this long. We're sorry you had to wait. We will be sure to investigate to see what went wrong and make sure it never happens again. You have been contacted by our claims department whom has made sure that the panel beater has authorization and that we try and speed up the repair process as much as possible.
Our sincerest apologies.
Royal regards
The kings court
It's highly unusual for our claim process to take this long. We're sorry you had to wait. We will be sure to investigate to see what went wrong and make sure it never happens again. You have been contacted by our claims department whom has made sure that the panel beater has authorization and that we try and speed up the repair process as much as possible.
Our sincerest apologies.
Royal regards
The kings court