JP
Johann P
1 reviews | Active since Nov 2013
05 Apr 2024, 08:37
Slow claim experience
Submitted a claim for damaged cellphone and after 8 days I keep getting promised I will get a call back from the agent doing my claim. Today is day 9 and still no response.
Unfortunately it seems KP is only efficient when loading policies and not when it comes to processing claims.
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
05 Apr 2024, 09:10We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
King Price Insurance's reply05 Apr 2024, 09:10
Official
We know your time is important, and that you want to get this wrapped up as soon as possible. We’re very sorry that you’ve had to wait so long, and we’re looking into what’s causing the delay right this second.
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
We’ll call you shortly to give you a full update on your claim.
Royal regards,
The king and his court
JP
Johann P's updateReviewer Update
11 Apr 2024, 10:52I am very happy how my concern was dealt with. If I knew how, I would change my review. Would recommend KP going forward
JP
Johann P's update11 Apr 2024, 10:52
Reviewer Update
I am very happy how my concern was dealt with. If I knew how, I would change my review. Would recommend KP going forward
King Price Insurance's replyOfficial
11 Apr 2024, 11:03Thank you for your valued feedback.
King Price Insurance's reply11 Apr 2024, 11:03
Official
Thank you for your valued feedback.