Shockingly poor service

Submitted a windscreen claim on the 30th of June. I was advised by my dealership that only an original part to be fitted or my warranty will fall away. I have submitted all relevant documents as requested by king price. To this day- going on 2months. I am still waiting for this to be authorised or approved. After almost R1000 in airtime and numerous emails to king price, I am yet to hear from them. Needless to say both vehicles insured with king price, will be cancelled and I recommend strongly against insuring with this company.