Shockingly horrid service.

<p>Last night I had a mechanical breakdown fortunately it happened close to a petrol station I tried calling King Price for assistance so that they can tow me back home. Unfortunately I would dial their assist line select all the relevant options I would get hold music and then there would be silence. I attempted this several times until I just gave up and arranged for my own towing to get the car home. This morning I call the assist line again at 08:10 am in the morning for them to arrange for towing to the workshop, I get told that I will have to pay R120 for the extra kilometers and that they will arrange the towing. Bearing in mind that my boyfriend is waiting for them to come to tow the car before he goes to work. Everytime I speak to Mpho she tells me that she will call me back in 5 minutes which never happens. So I call them back now at 10:41 to find out what is going on because one of their Service providers has just called me to ask me when must they come fetch the car? This is at 10:00???? When I call I get told that in the whole of Midrand and Centurion area they only have 1 service provider who has a towing truck and can only come to assist me after an hour after holding for over 13 minutes. And I am told this is because the Gauteng area is very busy. How is that my problem. This is the 2nd time I have had such bad service with their assist line the last time I had a puncture in the evening and I was told that I could only get help in 1 and a half to 2 hours again I made alternative arrangements because it was at night and I was stuck on the side of the M1. I dread to think what would have happened to me if I was involved in an accident last night and their phones were not working. Their delay is causing a delay in the repair shop being able to work on the car today which might mean that then I am stuck with no car for today and probably tomorrow.</p>