DG
Denzil G

1 reviews | Active since Mar 2016

02 Mar 2016, 13:25

Shocking Sevice!

I contacted the King Price contact center to cancel my monthly insurance premium and was routed through to their cancellations department. I advised the agent that I would like to cancel my insurance and like my premium paid refunded to me in full as I would not require further cover from them.<br> <br> I was then told that I would not get my money back in full as I was debited for March on 25 February and they would settle me the full amount less the assumed dates covered for withing 10 working days. This is absolutely absurd as it means that I would only receive my money two weeks into the new month if i'm lucky when they are sitting with my money in my account. What makes the experience even worse was that the agent seemed very defensive of his companies soon to be lost revenue and pulled out every trick and excuse in the book he could think of to justify this madness. To think that I left dial direct because I felt the premiums were too high for this? I would happily pay more money to get the desired service.<br> <br> I dont care what it takes but I do not accept that I have to wait this long for my money paid nor the fact that it must be paid in full. Mr D.H. Garnier - Very dissapointed.....

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Replies (1)
King Price Insurance
King Price Insurance's reply03 Mar 2016, 09:48
Official
Hello mogarnier,

Thank you for letting us know about your concerns. Juan from our retentions department has contacted you and explained what transpired and the process regarding the refunds.

Should you require any additional information, please do not hesitate to contract us.

Royal regards
The Kings Court