Shocking servuce

I called King Price about the 16th Jan 2023 for a quote. The sales push you to give a date of commencement. I was purchasing a new car, and the cade could not be confirmed, so i called them almost daily to amend the pick up date. After picking up the vehicle, the sales call me 3 times with different question and the policy subsequently increases from the first quote. So i decided to cancel the quote On the 25th, a lady called me and i instructed her to cancel the policy. On the 27th a gentleman called me , in fact he called me a few times that day, and instructed him to cancel the policy. today is the 3rd I was going through my bank statement and realized that was was debited the full amount. I called them and was told there was not instruction to canxcel the policy, and not I have to pay for the week that the policy was in force. This is a shocking response form King Price. My advise stay away from this company. My last call with them was on the 27th between 5 and 6pm I think