Shocking Service or should I say ZERO service

distasteful to now be raising this. I do not care about your procedures, I ask to now talk to a Manager on Duty. Sorry Mam she has left. As a Service manager as principal if you want to charge me after ruining my day, I think it's only fair that I invoice you for my time and my lost lunch payment. My time is super valuable and Wow after all this, slap in the Face. Unfortunately I was not allowed to be given Leilani email to share my experience but this is not the procedure. Funny, I value my guests and my team are empowered to make the decision on the seriousness of the complaint and handover or ask the guest to email me personally.

This level of service is not acceptable practice from what should be a reputable insurance company. If my wall collapses, I will demand the repairs. No plumber has come to isolate the leak. I work for a well know Holding Company with the biggest SA insurance company and I don't typically resort to these measures but I am so angry that I have been dismissed through my entire experience for a service I pay monthly in advance, it's theft! We signed a contract which is in breech.