1 reviews | Active since Feb 2021
Shocking Service - KING PRICE
It is an absolute mission to deal with King Price when you claim from them. 6 Weeks since the claim was logged and the problem is still unresolved! It starts with the KP processes that has been outsourced to a third party and from there a contractor gets appointed. Within this process lies the problem as well as a string of broken promises. It starts with the KP consultants making promises to phone you back and never do, not even a manager is willing to speak to you! I still have to phone back every time to find out if there is any progress with my claim. I really regret my move away from OUTsurance to save a few Rand, I never experienced this kind of shocking service with them! You can't even call this service as there is none, it is just frustration upon frustration! Never in my life will I insure with them again!
Thanks for reaching out to us.
We’re sorry to hear that you’re not happy with our service. We want to make things right for you as soon as possible. That’s why we’ve sent your complaint to Claims department to look into it and get back to you.
We promise to do everything in our power to help you!
Thanks for reaching out to us.
We’re sorry to hear that you’re not happy with our service. We want to make things right for you as soon as possible. That’s why we’ve sent your complaint to Claims department to look into it and get back to you.
We promise to do everything in our power to help you!
You take absolutely no responsibility!
Get the same consultant that did not do her work in the first place to call me back!
No manager to say they have looked into the history of the claim no nothing - once again they outsource even their problems to Digicall!!
You take absolutely no responsibility!
Get the same consultant that did not do her work in the first place to call me back!
No manager to say they have looked into the history of the claim no nothing - once again they outsource even their problems to Digicall!!