Shocking service from Louis and Caitlyn

Took out a warranty with king price. The turbos on the vehicle were damaged according to Nissan and their report. As the process took time we asked Nissan to proceed with the repair which they did. King price asked for pictures of the damage, however partial repairs had been done so it was not possible. They are rejecting the claim despite Nissan confirming the damage in their report. We spoke with Louis and Caitlyn who told the claim will be rejected and then he dropped the call in our ear. He wouldnt even provide his last name. He claimed I wanted a fight yet his tone was raised and combative