SHOCKING SERVICE FROM KING PRICE INSURANCE

I was contacted by King Price, decided to change insurance companies, gave my details. I then wrote to them to say please delay debiting me as I was in a different region for lockdown and could not get the testing etc for the insurance. The lockdown was then extended and I wrote to them on 28th of the month to say please don't debit me as I still have not got home. They did not bother to reply and debited me, which showed on my account on the Sunday. Monday called them as they had still not rep**** to my mails. I was put through to refunds who told me they will refund less the three days of insurance. I sent them a copy of my mail showing I had written on 28th to defer payment, and should not be debited for the three days. Received no reply and had written to a manager Amori, wrote again saying I had still not received a reply or refund. I was sent a survey mail asking about my experience with King Price told them my story, never heard from them either! Finally received a refund 8 days later less R261.53. Ignored my mails saying I had cancelled in time, never bothered to reply to any of my mails or to call me. Shocking service would not recommend them as they do not communicate and I would not try and claim from them as you would probably never hear from them...... A bad experience all round and happy I learnt the lesson before I cancelled my existing insurance.