SHOCKING SERVICE FROM KING PRICE - AND THE DEDUCTED A PREMIUM AFTER IT WAS CANCELLED - AND HAVE NOT RESPONDED TO ONE OF MY LETTERS REQUESTING ACKNOWLEDGEMENT OF MY CANCELLATION.

THE WORST USER EXPERIENCE EVER AT KING PRICE!!! At the beginning of January, after a very persuasive salesman got me to agree, I agreed to take out a car insurance policy with King Price. It was no doubt the WORST COMMERCIAL DECSION I've ever made. Immediately after I agreed to the policy, I was issued a Policy Number and the urgent instruction to self-inspect my car otherwise they could not process the insurance. On the website there is a huge banner screaming: NO INSPECTION, NO COVER!!! I sat on the phone and their website for a total of 3h49 minutes to try and submit the photographs they required. Only to be told on the 6th call that I cannot submit the photographs until 4 days before the policy goes live. I duly tried to do this on 26, 27, 28, 29 Jan. Again, I sat on the phone for about another 2 hours with various consultants. In the final escalation to a 'problem solver' I was told that I could not submit the self-insection until after 1 February 2025 when the policy went live. I had other arrangements out of town which would have placed me out of town without connectivity during that week - which would have meant that I would not have been insured during that week. So I cancelled the insurance and reverted to my trusty previous insurer, OUTSURANCE who immediately reinstated my car. KING VICE STILL HAD THE GALL TO SUBTRACT THE PAYMENT, DESPITE HAVING SENT THEM A GEZILLION LETTERS AND SPOKEN TO A TRILLION CONSULTANTS. THEY ARE COMPLETELY NON-RESPONSIVE AND HAVE NOT ONCE ACKNOWLEDGED RECEIPT OF THE CANCELLATION - DESPITE MY REPEATED, DAILY REQUESTS. PLEASE DO NOT BE FOOLED BY THEIR SLICK SALES PEOPLE. THEIR SYSTEMS SIMPLY DO NOT WORK. If this is what they're like when you start to engage with them, imagine what their response times will be when you have a claim! THIS COMPANY IS NOT TO BE TRUSTED. Many equally cost-effective options are brilliant. King Vice is a no-go. Despite 6 emails and 2 calls to date