Shocking service from KING PRICE

Their service was brilliant. But sadly that has come to an end. I logged a call with home assist on Wednesday 1st August asking for a leak detector. A service provider came on Thursday morning and we were told that a report would be sent to king price. I phoned later that day and was told that they had not received the report and they would chase it up. On Friday I called and was told that no claim and been logged. I told them about the leak detectors and was put on hold for over 20 minutes while they contacted home assist and the service provider. The end result I was told that no claim had been logged. I then logged a claim with Merle. No response was sent to me. I then spoke to Shaldon, a claims manager, who was *********** and rude. He told me no claim had been logged and that I hadn't followed procedure. He said I would be contacted on Saturday morning. No one called. On Monday I called and was told there was no claim logged. I logged a claim again with Ane,. I sent an email to Shaldon asking what was happening. He responded saying the claim had been approved. I called and emailed Shaldon and Ane,left messages and I have not heard anything. I have now had a leak for a week and king price have only been ***********.