Shocking service

Last Thursday, I called for a policy schedule as I was going to shop around. A lovely lady Sue called me n explain that if I hardly use my 1 vehicle, she can put it on the chille cover. She explained everything nicely. That night after decision with my husband, we agreed that cover wouldn't suit us. I immediately emailed that night and requested then to put my car back on its orginal cover. Next morning, I got a call from Amara, n when she put it back , them premium went up by almost R200. I wasn't happy n she was going to refer it. Few hours later Morrison called me n said they busy looking at it and will call me back. NO ONE DID n we started getting sms's requesting our milage for chille cover. Monday I called to speak to Morrison and he was busy. A lady advised me that she spoke to him n they waiting for ÌT to match the rating. She assured me that my old cover is still in place n I can ignore the sms's n they will call me once it fixed. Today is a week n still no resolution. It's shocking in a few hours ur premium can increase. I will have to look for other insurance as I can't deal with a company that can't fix a simple problem