GF
Geraldine F
1 reviews | Active since Apr 2015
17 Feb 2020, 14:15
Shocking service
I had a vehicle accident almost two weeks ago. I reported it to King Price and they sent me to an assessment centre. The assessment centre sent the assessment to King Price on 7 Feb and King Price confirmed receipt thereof.
I tried calling to follow up as in over a week I had no communication. After 15 min I selected the option of them calling me back. Three days later no call.
I sent a mail to follow up on 13 Feb and to date no response has been received
I have now been holding for 58 min with no answere.
Shocking
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King Price Insurance's replyOfficial
19 Feb 2020, 13:26Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss the outcome of your claim and the way forward. Should you require any further assistance please do not hesitate to contact.
King Price Insurance's reply19 Feb 2020, 13:26
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss the outcome of your claim and the way forward. Should you require any further assistance please do not hesitate to contact.