Shocking Service

I called in to amend my address and add contents on my policy. After i received my documents i realised that the license date was incorrect - noted as 2008 instead of 2012. I told the lady who was assisting me to correct it, after she did so she advised me that my premiums have increased with R160-+. I dont understand why I have to pay for someone's mistakes. The reason i took the policy with you was because of the premium that i was initially given. I spoke to some lady who was supposed to call me back and she didnt. I then requested someone to call me via Facebook and someone from retentions called me and told me theres nothing much that they can do and even if he speaks to the actuaries they wont help much. Im shocked to say the least - what happened to customer service? So im paying more because someone was not competent enough to do his job? I have also been requesting for the claims department to call me regarding the chip on my window and no one has contacted me. The service im getting from King Price is shocking. ********** 278082