SHOCKING SERVICE!!!!!!!

i have 3 vehicles insured with King Price,on 29th Oct i lodged a claim for one of the vehicles for a damaged windscreen.To this day ,3 weeks later King Price has not assisted me with this and their reason is that they cant find or trace my policy with the this vehicle yet,every month with no fail the debit order goes through.I sent a complain to King Price and the lady by the name of Nero called me and said she will sort it out,she was to call me back after 15minutes and to this day she has not come back to me with feedback or at least update.Then today i sent another email demanding feedback,Lebo called me and took down the claim for the windscreen and said she's sending it to the glass company.An hour later i get another call from Jone who said she has to do another claim because the one i did an hour earlier with Lebo they cant trace it or something like that.

Then,i also needed to lodge a claim for a spare tyre that has been ******.The consultant i spoke to told me that my access is R270000 ..Wow!!!! imagine the shoc**** As far as i know and as per my policy document my excess is R2500...I laid a formal complaint with the consultant and asked her for a recording where i agreed to a R27k excess and she said complaint has been lodged and ill get feedback in 2 weeks.....guess what?Nothing until this day because according to Nero,this complain was not lodged as the consultant said.When i asked the consultant for the reference number for my complain she said they don't give references the calls are recorded.

I would like to know from KingPrice, 1)IS THIS WHAT YOU STAND FOR? 2)WHY SHOULD I CONTINUE THIS RELATIONSHIP WITH YOU IF YOU CANNOT EVEN TRACE MY POLICY ON YOUR SYSTEMS?

Imagine if i was in a car accident and would have to deal with this incompetence.This is scary and shocking.I would NEVER recommend this company to anyone.